Shipping

The payment for shipping in both Denmark and all of Europe is always DKK 35 and we will send you your jewelry within a few working days.

Should it be unfortunate that an item in your order is out of stock, we will sent it as soon as possible without additional costs.

We will inform you as soon as we receive you order. So you can decide whether or not you want the order anyway.

 

Warranty & complaint

 

Svane & Lührs provides two years' right of complaint under the Purchasing Act for jewelry purchased in our webshop.

The right of complaint covers fabrication and material defects found in the normal use of your jewelry, but it does not cover errors, damages and wear and tear that have occurred directly or indirectly as a consequence of improper use, poor maintenance, violence or unauthorized intervention.

Complaint of defects which should be discovered in the ordinary use and usual examination of the goods, must be notified to Svane & Lührs within a reasonable time.

The jewel can then be returned for repair or replacement. We will keep the return costs to a reasonable extent.

 

14 days full return policy
Fortunately, you have plenty of time to consider and test your new purchase, so you are absolutely sure it meets your expectations.
Therefore, you have of course 14 days full right of return, where during this period you can get the money back.

In order for us to process your return goods, you must enclose a copy of your receipt in the package, which must be returned
Return address: Svane & Lührs ApS, Thorsvej 31, 8230 Aabyhøj, Denmark.

Get your money back within a few days
As soon as we receive the product, we will immediately initiate a reversal.
You can therefore expect to have the money in the account within 3-5 business days.
The amount is returned to the card used for the payment.